Return Policy
At FLS Banners, we pride ourselves on delivering high-quality, custom-printed products explicitly tailored to your needs. We understand the importance of getting your order right and are here to ensure you're delighted with your purchase.
Custom Printed Products:
Due to the personalized nature of our custom-printed products, we can only accept returns if there is a defect in artistry. Here's how it works:
- Proof Approval: All orders are thoroughly proofed and require your approval before production. We encourage you to review your proof carefully. Once you approve the proof and the order is produced, we cannot accept returns for products that match the approved proof.
- Color Matching: If accurate color matching is critical for your order, please provide a physical sample or a solid-coated PMS number. We adhere to commercially acceptable standards for color accuracy. Should you need assistance selecting the exact color, we offer the option to request physical color swatches before production. Please note that a fee may apply for each swatch.
Stock Printed Products and Hardware Returns:
We accept returns of stock flags and hardware under the following conditions:
- Condition: Items must be returned in unused condition.
- Return Authorization: Please email ra@flsbanners.com to request a return authorization within 30 days of purchase. We will guide you through the return process and provide all necessary details.
Inspection of Received Goods
We recommend that the customer inspect their goods upon receipt. All claims regarding work or the quality or quantity thereof shall be made in writing within five days of receipt by the Buyer. In the absence of such a claim, the work shall be deemed to have been received, checked, and accepted as fully complying with Buyer's specifications.
Returns
Concerns must be submitted in writing within five days of receipt of the goods. No warranty will apply if the customer fails to observe instructions for care and assembly or if the customer has processed the goods or otherwise taken them into operation. Buyers must request and receive a return authorization from an FLS representative, and an RMA number must be obtained. We reserve the right to repair or replace at Seller's cost, or Seller will refund the purchase price or give Buyer a reasonable allowance within 30 days.
Custom-printed materials may not be returned. A re-stocking fee will be applied to all returned, undamaged hardware.
How to Request a Return Authorization:
Please email us at ra@flsbanners.com with your order details and reason for return.
We will review your request and respond with further instructions on proceeding.
Please Note: Return shipping fees are the customer's responsibility unless the return is due to a defect in artistry.
We are committed to your satisfaction and are here to help every step of the way. If you have any questions about our return policy or need help with your order, please don't hesitate to contact us.